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BOOKING FAQ

Still not sure what is going on? Check through some frequently asked questions and then send us a message.

Our online booking page is here to try and make it easy for you to book whatever experience you want, whenever you want it. This means that we have to keep a really close eye on our availability. Sometimes however due to reasons like seasonal weather, employee time-off and a plethora of other factors, an experience may show up with a status of 'Please Inquire'. If this is the case, please do not hesitate and give us a call or drop us an email. One of our booking agents will happily work with you and do whatever we can to get you the experience you want, when you want it!
Absolutely! However, this cannot be completed using the online booking tool. You will need to contact us by phone, email or the handy contact form on the left to book on short notice.
For sure! Some of our experiences are tailored for adults, while others are more family friendly. For our Skills Camps, we have a Youth Specific Camp for those under 16 years of age, otherwise they are welcome to attend the Adult Camps. If you have any questions at all, please pick up the phone, write us an email or ping us using the contact form on the left and we'll happily work with you and your family to find the absolute best experience for the whole team.
Congratulations, someone must love you to have gifted you with a Ride Guides Gift Certificate. When you are booking, you can enter the code from your certificate to apply the discount. While it is VERY uncommon, there is a chance that your coupon code may not work in the online booking tool. If this is the case, do not fret - it just means there was a sync issue between our coupon system and our booking system. Drop us a line via email, phone or the contact form on the left and we'll get it sorted for you ASAP!